Terms of Service

1. Who we are — and who we are not

Flojelis provides software for rental businesses to manage inventory, scheduling, bookings, communications, and related operations. Flojelis is a technology provider — not a party rental company, not a carrier, and not the merchant or operator of any rental equipment listed by a business on the Services.

“Tenant” means a rental business (or its authorized users) that has an organization account on Flojelis.

“End Customer” (or “Guest”) means a person who browses a Tenant’s storefront, submits a booking request, or otherwise interacts with a Tenant through Flojelis-hosted pages or flows.

Any rental, delivery, setup, equipment condition, safety, pricing, deposit, refund, or cancellation relationship for an event is solely between the Tenant and the End Customer, except where Flojelis expressly states otherwise in writing (for example, if Flojelis later becomes merchant of record for a specific payment product).

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services.

You must provide accurate account information and keep credentials secure. You are responsible for activity under your accounts and for users you invite (owners, staff, contractors).

We may refuse, suspend, or terminate access if we reasonably believe these Terms are violated, if required by law, or to protect Flojelis, Tenants, End Customers, or third parties.

3. Tenant obligations

If you are a Tenant, you agree that you — not Flojelis — own and operate your rental business. You are solely responsible for:

• Your inventory, equipment condition, maintenance, labeling, and safe operation;
• Hiring, training, supervising, and paying crew or contractors;
• Compliance with all laws applicable to your business (including consumer, tax, labor, advertising, data protection, and communications laws);
• Maintaining adequate insurance for your operations (including commercial general liability and such inland marine / equipment coverage as is customary for your inventory), and naming additional insureds where required by venues or customers;
• Accurate storefront content, pricing, availability, service areas, contact details, and policies;
• Your contracts with End Customers, including deposit, cancellation, and refund terms;
• Fulfilling bookings, deliveries, pickups, and customer support for your events;
• Obtaining any required marketing or transactional consent before sending SMS, email, or similar messages to End Customers or prospects using the Services.

4. End Customers using Tenant storefronts

When you book or message a Tenant through a Flojelis-powered storefront or form, you are dealing with that Tenant. Flojelis does not sell you the rental, does not set that Tenant’s prices or cancellation rules, and does not guarantee the Tenant’s performance, equipment, or safety practices.

Booking confirmations, requests for deposit, reminders, and similar messages are sent on behalf of or about the Tenant’s event. Disputes about refunds, no-shows, damage deposits, late delivery, or injury must be directed to the Tenant first.

Do not submit false information. You are responsible for the accuracy of the event details you provide.

5. Bookings, deposits, and policies

The Services may collect booking requests, acknowledgments (including cancellation-policy acknowledgments), and payment-related workflows configured by the Tenant.

Published cancellation, weather, deposit, and refund language on a Tenant site or in Tenant emails is that Tenant’s policy unless Flojelis clearly labels something as a Flojelis platform rule. Flojelis is not obligated to enforce a Tenant’s policy against an End Customer or to compel a Tenant to issue a refund.

Soft holds, inventory locks, and status labels (for example “pending,” “awaiting deposit,” “confirmed”) are operational tools. They do not create a guaranteed reservation by Flojelis or expand Flojelis’s obligations beyond these Terms.

6. Payments and fees

Subscription or platform fees for Tenants (if charged) are described at signup, in an order form, or in-product. Fees are generally non-refundable except where required by law or expressly stated by Flojelis.

If payment features are enabled (including online deposits or in-person card acceptance via a future mobile app or card reader), payment processing may be provided by third parties such as Stripe. Additional processor terms apply. Flojelis may offer Stripe Connect or similar payout models so that funds settle to the Tenant; Flojelis is not your bank.

Tenants are responsible for taxes on their rental charges and for chargebacks, refunds, and disputes on payments associated with their bookings, unless a written agreement says Flojelis is merchant of record for those charges.

Flojelis may deduct or invoice platform fees, payment-processing costs passed through by agreement, or amounts you owe us before or after payouts, as permitted by law and any Connect/payout agreement.

Tenant subscription renewals are billed through our payment processor. If a renewal payment fails, the processor may attempt to collect the unpaid amount over a recovery period. During that recovery period, Flojelis may keep your organization account and storefront available while amounts remain past due.

If unpaid amounts are not successfully collected by the end of that recovery period, Flojelis may suspend your organization account. A suspended account’s public storefront may be unavailable. Flojelis will not reactivate a suspended account until all past-due subscription amounts (and any related fees then owing) have been paid in full, or Flojelis agrees otherwise in writing.

7. Email, SMS, and notifications

The Services may send transactional messages (booking acknowledgments, staff alerts, reminders) and, where enabled, marketing messages.

Tenants must only use messaging features in compliance with applicable law (including consent and opt-out requirements for marketing SMS/email). Tenants must honor unsubscribe and STOP requests promptly.

Message delivery depends on third-party carriers and providers. Flojelis does not guarantee delivery timing or that every recipient will receive every message.

8. Content, branding, and intellectual property

Tenants retain ownership of logos, photos, catalog text, and other materials they upload (“Tenant Content”). By uploading Tenant Content, you grant Flojelis a non-exclusive, worldwide license to host, display, reproduce, and transmit that content solely to operate and improve the Services (including showing public storefronts and emails).

You represent that you have all rights needed to upload and use Tenant Content and that it does not infringe others’ rights or violate law.

Flojelis and its licensors own the Services, software, design, trademarks (including “Flojelis”), and documentation. You receive a limited, non-exclusive, non-transferable right to use the Services as permitted by these Terms. You may not copy, reverse engineer (except where prohibited by law), resell, or misuse the Services.

“Powered by Flojelis” or similar attribution may appear on Tenant storefronts; you may not remove it except where Flojelis agrees in writing.

9. Acceptable use

You agree not to:

• Use the Services for unlawful, fraudulent, or harmful purposes;
• Attempt to access another Tenant’s data or disrupt multi-tenant isolation;
• Upload malware, scrape in abusive ways, or overload systems;
• Send spam or unsolicited marketing through the Services;
• Impersonate others or misrepresent your affiliation;
• Use the Services to sell or rent prohibited or unsafe inventory without required licenses;
• Interfere with security, logging, or billing mechanisms.

10. Data; privacy roles

Our collection and use of personal information is described in our Privacy Policy. That policy is part of your agreement with Flojelis by reference.

For End Customer data collected through a Tenant’s storefront or booking flow, the Tenant is generally the business that decides why and how that data is used for their rentals (a “controller” or similar role under privacy laws). Flojelis processes that data to provide the Services to the Tenant (a “processor” or service-provider role), except for limited Flojelis-controlled purposes such as security, abuse prevention, billing, and improving the platform as described in the Privacy Policy.

Tenants must provide any legally required notices to End Customers and honor applicable consumer privacy rights relating to Tenant-controlled data. Flojelis will assist as required by law and any applicable data processing terms.

You must not attempt to circumvent access controls. Unauthorized access to another organization’s data is prohibited and may be reported to authorities.

11. Third-party services

The Services may integrate with third parties (for example email delivery, SMS, mapping, calendars, authentication, or payment processors). Their terms and privacy practices apply to their services. Flojelis is not responsible for third-party outages, policy changes, or acts.

12. Beta, early access, and changes to the Services

Features labeled beta, preview, or early access are provided as-is and may change or be withdrawn. Flojelis may modify, suspend, or discontinue features with reasonable notice when practicable. We may update these Terms; continued use after the effective date of changes constitutes acceptance, except where additional consent is required by law.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOJELIS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, FLOJELIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT INVENTORY AVAILABILITY, SCHEDULING, OR MESSAGES WILL BE COMPLETELY ACCURATE OR DELIVERED ON TIME.

FLOJELIS DOES NOT WARRANT THE SAFETY, QUALITY, LEGALITY, OR FITNESS OF ANY TENANT’S EQUIPMENT, CREW, OR EVENT SETUP, AND DOES NOT WARRANT THAT ANY BOOKING WILL BE HONORED BY A TENANT.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOJELIS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, OR DATA; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES — WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE — EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOJELIS’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FLOJELIS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.

15. Indemnification

If you are a Tenant, you will defend, indemnify, and hold harmless Flojelis and its affiliates, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your business, equipment, deliveries, setup, or events; (b) injury to persons or property in connection with your rentals; (c) your Tenant Content; (d) your breach of these Terms or law; (e) disputes with End Customers, crew, or vendors; and (f) taxes or amounts you owe related to your rentals or messaging.

End Customers agree to indemnify Flojelis for claims arising from misuse of the Services or from content or information they submit, except to the extent caused by Flojelis’s willful misconduct.

16. Insurance acknowledgment

Rental equipment and outdoor events involve inherent risks of property damage and personal injury. Tenants acknowledge that Flojelis does not insure their operations or End Customers, and that Tenants must maintain their own insurance appropriate to their risk.

17. Suspension and termination

You may stop using the Services at any time. Flojelis may suspend or terminate access for breach, non-payment, legal risk, or extended inactivity.

If your Tenant account is suspended for non-payment, Flojelis may retain your organization data for a limited retention period (typically up to about six (6) months from suspension). During that period we may send you occasional notices about the status of your account and the approaching end of retention. You may delete your account yourself from the product (where available), which ends those notices and permanently removes the account subject to the Privacy Policy.

Unless you renew (by paying past-due amounts as described in Section 6) or Flojelis agrees otherwise in writing, Flojelis may permanently delete a suspended Tenant account and associated storefront data after the retention period ends. We may send a final notice before deletion and a confirmation when deletion occurs.

Upon termination or deletion, your license ends. Flojelis may delete or retain data as described in the Privacy Policy and as needed for legitimate business, legal, or security purposes. Provisions that by nature should survive (including ownership, disclaimers, limitations, indemnity, and governing law) will survive.

18. Governing law and disputes

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules.

Except where prohibited, disputes will be resolved in state or federal courts located in San Diego County, California, and you consent to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

If you are a consumer with non-waivable statutory rights in your place of residence, those rights remain available to the extent required by law.

19. General

These Terms are the entire agreement between you and Flojelis regarding the Services and supersede conflicting prior agreements on the same subject, except written order forms or enterprise agreements that expressly modify these Terms.

If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without Flojelis’s consent; Flojelis may assign to an affiliate or successor. Notices may be sent to the email associated with your account or posted in the Services.

Headings are for convenience only. “Including” means “including without limitation.”

20. Contact

Questions about these Terms: hello@flojelis.com.

Flojelis — San Diego, California, USA.