Sample preview
How you choose your cancellation policy
In admin you use quick setup — deposit, refunds, and weather. Flojelis builds the public page from those choices. You can also write every section yourself.
1. Deposit to confirm
Shown on the booking form and in customer emails.
Example: on a $400 rental → $50 deposit
2. If the customer cancels
Changes the refund rules in the policy below.
3. If bad weather makes setup unsafe
Sets expectations in the policy and booking emails.
Prefer your own wording? In Setup you can switch to Write your own and edit every section — or start with quick setup and fine-tune the language later.
Public page (updates live)
Cancellation Policy
How changes, cancellations, and refunds work for Flow Party.
We understand plans can change. This policy explains what to expect if you need to cancel or reschedule your event. Specific terms may be confirmed in writing when your booking is approved.
Booking requests vs. confirmed rentals
Submitting the online form is a request, not a confirmed reservation. Your event is secured only after we confirm availability, you pay a flat $50 deposit, and you receive written confirmation.
Payment schedule
- A flat $50 deposit is required to confirm your booking.
- The deposit is non-refundable if you cancel.
- Delivery / travel fees are quoted separately.
- The remaining balance is requested 7 days before your event.
- If the balance is not paid by 48 hours before the event, we may cancel the booking and release the inventory.
Customer cancellations
- If you cancel after paying the deposit, the deposit is not refunded.
- Short-notice requests require acknowledgment of these terms at the time of booking.
Rescheduling
We are happy to reschedule when possible. One date change made at least 7 days before your event may be applied to a new date within 6 months, subject to availability. Changes made within 48 hours of the event may not be eligible for rescheduling without a fee. Rescheduling does not create a deposit refund.
Weather & unsafe conditions
If we determine that weather or ground conditions make setup unsafe, you choose: a full refund of amounts paid, or a free priority reschedule to another available date. Final safety decisions are made for guests and equipment. Customer-initiated cancellations for non-severe weather follow the standard cancellation terms above.
Cancellations by Flow Party
We reserve the right to cancel or postpone due to equipment failure, staffing emergencies, permit issues, or circumstances beyond our control. In that case, you will receive a full refund of amounts paid or the option to reschedule at no extra charge.
How to cancel or change your event
Contact us as soon as possible by phone or email. Cancellations are effective when confirmed in writing by Flow Party. Refunds, when applicable, are processed within 7–10 business days to the original payment method.
Questions about your booking or need to cancel? Reach out and we will walk you through your options.
Contact us